Frequently Asked Questions

Our standard Acrylic Acid has a purity of 99.5% minimum. We also offer Glacial Acrylic Acid with 99.9% purity for applications requiring higher specifications. All products come with detailed quality certificates and can be tested by third-party inspectors upon request.

Carbon Black N330 has a smaller particle size (30nm) and higher surface area, providing better reinforcement for tire treads and high-stress rubber applications. N550 has larger particles (40-50nm) and is suitable for general rubber products, hoses, and belts with moderate reinforcement requirements. We can provide detailed technical data sheets for both grades.

Yes, we provide samples for most products. Sample quantities typically range from 500g to 2kg depending on the product. Sample lead time is 3-5 business days, and shipping is arranged via express courier. Sample fees may apply but are often refundable upon placing a bulk order.

MOQ varies by product. For Acrylic Acid and Styrene Monomer, MOQ is typically 1 FCL (20MT). For Carbon Black, MOQ is 10MT. For additives and specialty chemicals, MOQ can be as low as 200kg. We offer flexible options for trial orders and can discuss customized arrangements based on your needs.

We offer various packaging options: 200kg drums, 1000kg IBC tanks, bulk tank containers for liquids; 20kg bags, 500kg jumbo bags for powders. Custom packaging is available upon request. All packaging meets international transport regulations for chemical products.

Required documents typically include: Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin, Safety Data Sheet (SDS), and Quality Certificate. Depending on your country, you may also need import licenses, chemical registration documents, or specific permits. We provide complete documentation support and can guide you through the requirements for your specific destination.

Shipping time depends on destination and method. Sea freight to Southeast Asia takes 5-10 days, to Europe 25-35 days, to North America 20-30 days. Air freight is available for urgent orders (3-7 days). We work with reliable logistics partners to ensure timely delivery and can provide real-time shipment tracking.

We handle export customs clearance in China. For destination customs clearance, we can arrange this service through our logistics partners in many countries. Our DDP (Delivered Duty Paid) service includes full customs clearance at destination. Please inquire about availability for your specific location.

We accept T/T (bank transfer), L/C (Letter of Credit) at sight for large orders, and PayPal for small sample orders. Standard payment terms are 30% deposit with order, 70% balance before shipment. For established customers, we can discuss more flexible payment arrangements.

Yes, we welcome and can arrange third-party inspection by SGS, BV, Intertek, or other recognized agencies. Inspection can be conducted before production, during production, or pre-shipment. Inspection costs are typically borne by the buyer, but we can negotiate this based on order volume.

Our supplier verification process includes: business license verification, on-site factory audits, quality system certification checks (ISO 9001, etc.), production capacity assessment, and reference checks from existing customers. We maintain a network of 500+ pre-verified suppliers across various chemical sectors.

Our standard service fee is 3-5% of order value, depending on order complexity and volume. For large ongoing orders, we offer reduced rates. We also provide transparent pricing where you can see the factory price and our service fee separately. No hidden charges.

Yes, we work with manufacturers to develop customized products based on your specifications. This includes custom formulations, packaging, labeling, and quality standards. Our technical team can help translate your requirements into production specifications and manage the development process.

In case of quality issues, we follow a structured resolution process: 1) Document the issue with photos and test reports, 2) We coordinate with the supplier within 48 hours, 3) Arrange independent testing if needed, 4) Negotiate resolution (replacement, refund, or discount). We stand behind our suppliers and work to protect your interests.

Yes, our suppliers are ISO 9001 certified, and our products meet international quality standards. We can provide relevant certificates including ISO 9001, REACH compliance (for EU), and other certifications as required for your market.

Yes, we provide comprehensive Safety Data Sheets (SDS) for all products in English and can provide translations in other languages upon request. Our SDS comply with GHS (Globally Harmonized System) standards and include all required safety, handling, and emergency information.

We serve diverse industries including: Textile & Fiber, Coatings & Paints, Rubber & Tire Manufacturing, Plastics & Polymers, Adhesives & Sealants, Inks & Printing, Construction Materials, and Automotive. Our team has industry-specific expertise to understand your unique requirements.

Yes, we welcome customer visits. Please schedule your visit in advance so we can arrange factory tours, meetings with our technical team, and product demonstrations. We can also assist with visa invitation letters and local logistics for international visitors.

We guarantee that all products meet the specifications stated in our quality certificates. If products fail to meet agreed specifications upon arrival (verified by independent testing), we will work with you to resolve the issue through replacement, refund, or price adjustment. Our quality guarantee period is 12 months from shipment date for most products.